01
What this covers
This page applies to the FluX app (Android and iOS) and to the web platform at app.on-flux.com. It is the same account in all of them: deleting it removes access everywhere.
FluX accounts are created by the administrator of the company that uses FluX. You can still ask us to delete yours directly.
02
From the app
- Open FluX and sign in.
- Go to More > Settings > Legal and tap Request deletion of my account.
- Type the confirmation word and send the request.
You can also tap your name at the top of More and use Delete my account, which opens an email that is already written.
03
Without the app
Write to privacidad@on-flux.comfrom the email address of your account, with the subject "Account deletion request - FluX". Include your name and the company you work for. If you write from a different address, we may ask you to confirm that the account is yours.
04
What is deleted and what is kept
Deleted: your account and your profile data (name, email address, profile photo), your sign-in credentials and the notification tokens of your devices.
Kept by your company: the work records you created for your company (work orders, checklists, forms, reports, stock movements). They belong to your company, which may need them as evidence for its own audits and legal obligations, and it decides how long to keep them.
More details in the Privacy Policy.
05
Timeframe
We confirm the deletion by email within 30 days at most. Server backups are overwritten on their normal cycle, after which no copy of the deleted data remains.